Cleanly

Return Policy

Cleanly Warranty

Easy Returns

If you’re looking to return your order, we're here to help! We offer returns within 14 days of purchase. You can return your UV Box Pro for a refund to the original payment method

Please note that returned items must be unused and in new condition with original packaging and accessories with no visible signs of wear or use - used UV Box Pros are not accepted for returns.

Once the return has been completed and confirmed, your refund will be processed back onto the original payment method. This typically occurs within 14 business days depending on shipping times and when we receive your return. Standard processing time for the funds to be posted by your financial institution is 3-5 business days after the return has been processed. 

Cleanly does not cover the shipping cost of getting the product to and from you in the event of a return and some items will be subject to a processing/restocking fee. 

This return policy is subject to change without notice, Cleanly reserves the right to deny certain returns and some items such as the Clean Key are not eligible for returns.

To begin the return process, please contact us at hello@livecleanly.com

 

Cancellations

You can cancel items or orders that haven't entered the shipping process yet. This is usually within 30 minutes of placing your order; however, due to the nature and volume of our business, we aim to fulfill items in a timely manner and, as a result, if the order has been shipped out before a cancellation request, we will not be able to process it.

If you would like to cancel your order for any reason, please contact us at hello@livecleanly.com